Policies

Payments

Fair. accepts Credit Card/PayPal as method of payment. Please note that orders cannot be cancelled after purchase. Custom orders also cannot be cancelled once custom order agreement form has been signed.

 

Refunds & Exchanges
As many of our pieces are handmade, a lot of time, love, and effort was poured into each piece. We hope that all our customers love our pieces, but in the event that there is an issue with a piece, feel free to contact us at shopfair.jewelry@gmail.com 

Regular Priced Merchandise

RETURNS

You can receive a refund (minus shipping charges) within 14 days from the shipping date or store credit on an eGift Card. After 14 days, we will no longer accept returns. To apply for a refund, email shopfair.jewelry@gmail.com

Please note, the customer is responsible for all return shipping costs, please only ship items back for return via tracked shipping methods. Fair. is not responsible for any items lost or damaged during transit.

A refund/store credit will only be issued once the original item(s) has been received. 

 

EXCHANGES

You can exchange your item with a different item within 14 days from the shipping date if you are not entirely happy with the piece. 

Please note, the customer is responsible for all return shipping costs, please only ship items back for exchange via tracked shipping methods. Fair. is not responsible for any items lost or damaged during transit.

Exchanges will only be completed once the original item(s) has been received. 

 

Sale Merchandise

RETURNS & EXCHANGES

Sorry, we are not accepting refunds/exchanges for any sale items. All sale items are final sale.  

 

Custom & Ceremony Jewelry Pieces

RETURNS & EXCHANGES

Sorry, we are not accepting refunds/exchanges for any custom and ceremony pieces. All custom design and ceremony pieces are final sale as they are made-to-order and personalized. 

 

Warranty & Repairs

General Jewelry

We understand that life happens, and things break over time. To stay true to our sustainability values, instead of promoting the purchase of a new piece, we prefer to help you fix what may be slightly broken. Email us at shopfair.jewelry@gmail.com so that we can discuss what can be done to fix a worn our FAIR. piece! 

Ceremony/Custom Jewelry

Fair. will generally cover the cost of repairs attributed to normal wear for the first six months after purchase. However, if any jewelry shows signs of improper care, or is severely damaged in any manner, we will only repair the piece at a cost. 

Stones can be tightened free of charge, and rings come with one complimentary resize. Any repair requests past the six month mark, repair fees may be required. Please note, that if any of our pieces are brought to another jeweller for alterations, this voids any warranty with us. 

For all repair inquiries, please contact shopfair.jewelry@gmail.com

Include your name, description of the issue, clear photos of the damage/issue. If we are able to repair your piece, we will contact you with further instructions. Please be aware that repairs require time. Customers are responsible for shipping charges and Fair. does not take responsibility for lost/damaged items during transit. We also reserve the right to deny unreasonable demands for repairs. 

Privacy

Being transparent with our clients is important to us so please know that we do collect information from our clients when they register on our site, place an order, or subscribe to our newsletter. Our website may ask you to enter your name, e-mail address, mailing address, phone number or credit card information. Any information we collect from you may be used to help personalize your experience, improve our customer service, and to provide you with promotional emails (which you can unsubscribe to at any moment).