Can't decide which pair of Odette hoops to get?! Now you don't have to!
Choose any 3 pairs of our Odette glass gems at a discounted bundle price!
- Available with or without recycled sterling silver hoops
Regular Priced Merchandise
As many of our pieces are handmade, a lot of time, love, and effort was poured into each piece. We always hope that all our customers love our pieces, but in the event that there is an issue with a piece, feel free to contact us at hello@fairjewelry.ca
RETURNS
You can receive a full refund/store credit (minus shipping charges) within 7 days of receiving your items. To apply for a full refund, please contact hello@fairjewelry.ca for further instructions. After 7 days, we will no longer accept returns.
Please note, the customer is responsible for all return shipping costs, please only ship items back for return via tracked shipping methods. Fair. is not responsible for any items lost or damaged during transit.
If items are not returned in its original condition, your return request may be voided. A refund/store credit will only be issued once the original item(s) has been received by our team.
EXCHANGES
If you are not entirely happy with your piece but you still want some FAIR. sparkle, you can exchange your item with a different item within 14 days of receiving your order.
Please note, the customer is responsible for all return/new shipping costs, please only ship items back for exchange via tracked shipping methods. Fair. is not responsible for any items lost or damaged during transit.
Exchanges will only be completed once the original item(s) has been received by our team. To apply for an exchange, please contact hello@fairjewelry.ca
Sale Merchandise
RETURNS & EXCHANGES
Sorry, we are not accepting refunds/exchanges for any sale items. All sale items are final sale.
Custom, Ceremony or Made-to-order Jewelry Pieces
RETURNS & EXCHANGES
Sorry, we are not accepting refunds/exchanges for any custom, ceremony or made-to-order pieces. All custom design, ceremony and made-to-order pieces are final sale as they are made-to-order and personalized.
Warranty & Repairs
General Jewelry
We understand that life happens, and things break over time. To stay true to our sustainability values, instead of promoting the purchase of a new piece, we prefer to help you fix what may be slightly broken. Email us at hello@fairjewelry.ca so that we can discuss what can be done to fix a worn out FAIR. piece!
Ceremony/Custom/Made-to-order Jewelry
Fair. will generally cover the cost of repairs attributed to normal wear for the first six months after purchase. However, if any jewelry shows signs of improper care, or is severely damaged in any manner, we will only repair the piece at a cost.
Stones can be tightened free of charge, and rings come with one complimentary resize. Any repair requests past the six month mark may require repair charges. Please note, that if any of our pieces are brought to another jeweller for alterations, this voids any warranty with us.
For all repair inquiries, please contact fair.jewelry@hotmail.com
Include your name, description of the issue, clear photos of the damage/issue. If we are able to repair your piece, we will contact you with further instructions. Please be aware that repairs require time. Customers are responsible for shipping charges and Fair. does not take responsibility for lost/damaged items during transit so if you do send us an item for repair, please ship it securely with tracking. We also reserve the right to deny unreasonable demands for repairs.
Privacy
Being transparent with our clients is important to us so please know that we do collect information from you when you subscribe to our newsletter, register an account on our site, or place an order. Your name, e-mail address, mailing address, phone number or credit card information will stay private and will not in any way be shared with 3rd parties outside the realm of your experience with us. Any information provided from you may be used to further personalize your experience, improve our service to you, and to provide you with promotional emails (which you can unsubscribe to at any moment).
Fair. accepts Credit Card/PayPal as method of payment. Please note that orders cannot be cancelled after purchase. Custom orders also cannot be cancelled once custom order agreement form has been signed.
Fair. pieces are made with love and care. Many of our pieces are handmade and aim to bring you some sparkle on your day-to-day. However, precious metals and gemstones are still subject to occasional scratches, dents, and the build-up of grime of our daily lives. Here are a few tips on how to care for your delicate pieces, so that even if life gets a little rough, your jewelry won't!
General Care
We recommend taking your jewelry off before gardening, engaging in sports/outdoor activities, and swimming. Avoid contact with rough surfaces.
Try to avoid storing your jewelry with other pieces --they can get entangled which will lead to a headache and breaking of your precious jewelry. When storing your silver/gold-plated/gold-filled jewelry, use an airtight plastic bag, like a Zip-loc. Adding a silica pack to the airtight bag, will help prevent your pieces from tarnishing. *Silica packs are normally found when you purchase new clothes/shoes.
As a rule of thumb, if you aren't entirely sure if a specific activity will ruin your piece, it's just safer to take it off and put it back on after.
For Sterling Silver pieces: *best for every day wear
This might be a surprising fact, but wearing your sterling silver pieces everyday actually keeps them from tarnishing. Your natural body oils will continuously coat the surface of your pieces therefore sealing the silver from the rough elements. If you are going about your day-to-day, feel free to wear your silver jewelry all the time!
If you don't wear your silver pieces all the time, make sure you avoid contact with water and always place your silver pieces in a sealed bag (zip-loc bag etc.) when you're done wearing them.
For Gold-Plated pieces: *best for occasional wear; avoid contact w/ water & rough surfaces
Our Gold-plated pieces are always made with a thick gold-plating!
When wearing gold-plated pieces, remove pieces before washing hands, cleaning, showering and applying creams/lotions. Avoid contact with water, especially ocean water (salt water) or hot pools as they contain corrosive properties that will tarnish and eat away at the layer of gold-plating. After wearing gold-plated pieces, place in a sealed bag to avoid oxidation.
For Gold-filled pieces: *best for every day wear
Gold-filled jewelry is the closest thing to solid gold. Gold-filled pieces contain more than 100x more gold than gold-plated jewelry. For an item to be classified as gold-filled, 5% of the total weight of the item must be made up of gold. The layer of gold is much thicker and stronger, therefore more resistant to tarnishing. You can wear gold-filled pieces in the shower and in contact with water, however, if you decide to take off your gold-filled pieces, ensure that it is dry and sealed in a air-tight bag, this will help your pieces stay good-as-new. Remove pieces before participating in sports and entering any natural hot springs. Avoid contact with chemicals.
Cleaning Instructions
For cleaning sterling silver, gold-filled, and solid gold pieces (with/without gemstones) simply mix a small amount of mild dish soap with lukewarm water in a bowl. Allow the jewelry to sit in the bowl for a few minutes, and then use a delicate toothbrush and gently scrub the jewelry. With chains, hold the clasp with your thumb and have the chain lay against the palm of your hand while scrubbing the toothbrush against the chain gently. Once you are satisfied with the shine of the piece, rinse it with lukewarm water until all the soap is removed, and dry thoroughly with a soft cloth.
If you want extra shine, purchase a small polishing cloth to remove any excess tarnish. Even 14K gold can tarnish and lose its original shine. It all depends on the acidity/pH of your skin and your lifestyle.
Do not clean plated jewelry.
Gemstones
Gemstones on rings tend to be the most commonly scratched, cracked, or lost due to the fact that we do everything with our hands. Gemstones on rings tend to absorb most of the impacts of our daily activities so avoid wearing gemstone rings while participating in any sporting/outdoor activities. We recommend that you have the stones checked regularly by a professional jeweller to ensure that the stones still sit tightly in its seat as stones may become loose over time. A good timeline is to have your prongs checked every 6 months. If you notice that even a single stone is slightly loose, refrain from wearing that piece until it can be tightened. Do not tighten soft stones like moonstones/opals.
Opals and Moonstones are extremely delicate and soft stones. These stones are quite porous therefore making them very sensitive to heat, humidity, and force. The best way to care for pieces with these stones is to take preventative measures. Don't wear opal/moonstone pieces in a hot tub/hot spring, sauna/steam room, during physical activity, and avoid contact with soap, water, and detergents.
Diamonds are the hardest gemstone on earth. They are a 10 on the Mohs hardness scale and can often cause damage to other pieces of jewelry when worn with softer stones/metals. It wouldn't be wise to wear a diamond ring with other soft stoned rings. Also, if you notice that a diamond is loose in its' setting, have it tightened as soon as possible as a loose diamond is capable of damaging the metal prongs.
Pearls have extremely soft bodies so should not be tightened. Do not where pearl pieces when participating in physical activities. However, they do tend to shine more brightly when worn daily --your natural oils will bring out its glow, but as they are sensitive to chemicals, keep them away from detergents, cosmetic products, sprays & perfumes/lotions.